Shipping Policy

Effective Date: August 26, 2026

At Aybak Supplies, we are committed to processing and delivering your orders accurately and efficiently. This Shipping Policy outlines our shipping and delivery practices for orders placed through our website.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been received and the order has been confirmed.

Orders placed on weekends or statutory holidays will generally begin processing on the next business day.

Processing times may be longer during periods of high order volume, holidays, or due to circumstances beyond our reasonable control.

2. Shipping Areas

We currently ship orders within Ontario and other areas of Canada where shipping services are available.

Certain products may have shipping restrictions based on their size, weight, contents, or applicable transportation requirements.

If we are unable to ship an order to your location, we will contact you to discuss available options.

3. Shipping Rates

Shipping charges are calculated based on factors including the destination, size, weight, quantity, and shipping method selected at checkout.

Where applicable, free or reduced shipping promotions may be subject to minimum order values or other conditions specified at the time of purchase.

For large, heavy, oversized, or commercial orders, additional shipping charges may apply. We will contact you before shipping if an additional charge is required.

4. Delivery Times

Estimated delivery times are provided for informational purposes only and are not guaranteed unless expressly stated otherwise.

Typical delivery times may vary depending on the destination and carrier. Delays may occur due to weather, carrier disruptions, holidays, high shipping volumes, incorrect or incomplete addresses, or other circumstances outside of our control.

Aybak Supplies is not responsible for delays caused by third-party shipping carriers.

5. Large or Commercial Orders

Orders containing large quantities, heavy products, pallets, or oversized items may require freight or specialized delivery services.

For these orders, we may contact you after checkout to confirm delivery arrangements and any applicable additional shipping charges.

Commercial deliveries may require appropriate access for the delivery vehicle and may be delivered to a loading area, receiving area, or other accessible location at the delivery address.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order has not yet shipped, please contact us as soon as possible if you need to correct your shipping information.

If an order has already shipped, we may be unable to change the delivery address. Any additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

7. Delivery and Inspection

Customers are encouraged to inspect their order upon delivery.

If a package appears visibly damaged, customers should, where possible, document the damage with photographs and notify us as soon as reasonably possible.

If products are missing, damaged, or incorrect, please contact us promptly so that we can investigate the issue and work toward an appropriate resolution.

8. Lost or Delayed Shipments

If tracking information indicates that a shipment has been delivered but you cannot locate it, please contact us as soon as possible.

For shipments that are delayed or appear to be lost in transit, we may contact the carrier and initiate an investigation.

Resolution times may depend on the shipping carrier and their investigation process.

9. Refused or Undeliverable Shipments

If a shipment is refused by the recipient or returned to us because of an incorrect address, failure to receive the shipment, or other circumstances attributable to the customer, the customer may be responsible for the original shipping costs, return shipping costs, and any applicable restocking or handling fees.

10. Shipping Restrictions

Certain products may be subject to additional shipping requirements or restrictions due to their size, weight, contents, or applicable laws and transportation regulations.

We reserve the right to cancel or modify the shipping method for an order where necessary to comply with applicable requirements.

11. Delivery to Commercial Locations

For deliveries to businesses, customers are responsible for providing accurate business information, including the business name, delivery address, suite or unit number, receiving instructions, and any relevant delivery-hour restrictions.

Customers should ensure that someone is available to receive deliveries where required.

12. Contact Us

If you have questions regarding shipping, delivery, or an existing order, please contact us through the contact information provided on our website.

Aybak Supplies reserves the right to update this Shipping Policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.